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Shipping & Returns

Shipping Policy

By working closely with all of our suppliers, we aim to deliver all goods ordered by our customers within 3-5 working days or on the customers specified date. 

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We will also call to book the delivery in with our customers directly to ensure that you will be in on the day of the delivery and will also send you the tracking information as soon as we have it so that you are kept up to date from ordering to delivery.

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If you are having any problems with your delivery please get in touch and one of our friendly team will be more than happy to help.  

Return & Exchange Policy

We are confident that your Beagle Furniture order will go smoothly and you will instantly fall in love with your bed, but sometimes accidents do happen. In the unlikely case that you wish to request a refund or there is something wrong with your order, here's everything you need to know on what to do next:

 

 

Reporting a Damaged Item

In the event that your bed or furniture item is damaged, these are important factors to remember:

 

  • Upon arrival, check the packaging or mattress for any tears, indents or crumpled areas which can often identify damage.

  • Confirm the condition of the bed, mattress or furniture item before signing for it.

  • If damaged, please refuse the product and sign for as 'damaged' or 'wrong item sent' with the courier.

  • Take photographs of the damaged areas to assist with resolving the issue.

  • Notify customer service of damaged items within 24 hours of delivery, we cannot accept responsibility for damage after this time frame has passed.

  • Keep original packaging and be prepared to organise collection for the damaged/faulty item.

  • When a collection is organised, prepare the item for collection from the ground floor - couriers may refuse to collect from any other floor.

 

 

Requesting Missing Parts

 

 

Because many of our products are delivered flat-packed for self-assembly, there may be an unlikely event in which an item arrives with parts missing. If this is the case, please remember to:

 

  • Check that all boxes are present before signing for the item and report any missing items to the courier.

 

  • Accept the given boxes/items and identify which boxes are missing - check the assembly manual for the part number.

 

  • Contact customer services via phone or e-mail, stating the exact part which is missing to prepare prompt delivery.

 

  • Take photographs of any damaged items.

 

  • Do not attempt to assemble the bed or furniture item before you have confirmed you have all pieces required.

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